FAQ

Frequently Asked Questions

About Orders

1. When will my order be shipped?

- The exact shipping time for your order depends on various factors, including when you place the order, what you ordered, where the order is being shipped to, and which shipping method you selected.

- Since personalized gifts are unique, most products require 1-5 business days to be handmade (some products with more complex processes may take 5-7 business days to produce).

2. Can I change or cancel my order?

- You can cancel or change your order free of charge within 24 hours of purchase.

- Since orders enter production quickly, we are rarely able to make changes once the order has been processed. However, if you notice any issues immediately after order confirmation, please contact us as soon as possible. We "may" be able to assist, depending on the issue and the stage of production. For detailed procedures, please refer to our return policy.

3. How can I check the status of my order?

- Before your order is completed, you can contact our customer service team to check the status of your order.

After your package has been handed over to the courier, you will receive a shipping confirmation email, where you can track the status of your package.

4. Will I receive an order and shipping confirmation?

- Of course! After a successful purchase, you will receive an email with details about the items you ordered.

- After your package is handed over to the courier, you will also receive an email confirming the shipment.

Personalization Questions

1. Can I order products that do not require personalization?

- Yes, of course. However, you need to contact our customer service team and provide your order number and other relevant information. (To ensure you receive a satisfactory product, please be as detailed as possible when specifying any special requests.)

2. Are there any requirements for personalized content?

- For text customization, please carefully check and confirm that the text is correct.

- For photo customization, please provide clear, full, and unobstructed images.

- To ensure the product’s appearance, please follow the above requirements as closely as possible. If you have any questions or requests regarding personalization, please feel free to contact our customer service team.

About Shipping

How long will it take to receive my items?

-The delivery time depends on many factors, such as order time, destination country, and shipping method. For a detailed timeline, please refer to our shipping policy.